Privacy Policy

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Last updated: 18th July 2025

At Foot Pro Ripon, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

1. Who are are:

We are Foot Pro Ripon, a podiatry business based in Ripon, North Yorkshire, UK. Our website address is: www.foot-pro.co.uk

2. Information we collect:

We collect the following types of personal information:

• Contact Information: Name, phone number, and email address
   
• Health Information: Medical and health-related details relevant to your enquiry or treatment
   
• Technical Data: IP address, browser type, and information collected via cookies (see below)
   

3. How we collect data:

We collect data when you:

• Fill out the contact form on our website
   
• Use our online booking system via Cliniko
   
• Browse our website, which may involve the use of cookies
   

4. How we use your data:

We use your personal information to:

• Respond to your enquiries
   
• Manage bookings and appointments
   
• Provide podiatry services and health-related support
   
• Improve our website and user experience
   

5. Lawful basis for processing:

Under the UK GDPR, we process your data under the following lawful bases:

• Consent – when you provide information via our contact form
   
• Contract – to fulfil our services when you book an appointment
   
• Legitimate interests – for website improvement and service delivery
   
• Special Category Data (Health) – processed under the basis of providing health care
   

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand website usage. You can adjust your browser settings to refuse cookies, but some features of the site may not function properly.

7. Third Parties:

We do not share your personal data with third-party marketing companies. However, we use secure third-party services, such as Cliniko, to manage bookings and health records. These providers have their own privacy policies and comply with relevant data protection laws.

8. Data Security:

We take appropriate technical and organisational measures to protect your personal data. Access is restricted to authorised personnel only.

9. Your rights:

Under the UK GDPR, you have the right to:

• Access your personal data
   
• Request correction or deletion of your data
   
• Object to or restrict certain types of processing
   
• Withdraw consent (where applicable)
   
• Lodge a complaint with the Information Commissioner’s Office (ICO)
   

To exercise any of these rights, contact us at:

📧 clinic@foot-pro.co.uk
📞 07593 616201

10. Changes to this policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date above.